University Of Pune Question Paper
B. B. A. ( Semester - V ) Examination - 2013
(D) MANAGEMENT OF SERVICES
(Specialisation - I : Service Sector Management)
(New 2008 Pattern)
Time : 3 Hours] [Max. Marks : 80
Instructions :
(1) Question No. 1 is compulsory.
(2) Attempt any four out of the remaining.
(3) Give suitable examples wherever possible.
Q.1) (A) How is Marketing of Services different than
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