University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2011
104 : FRONT OFFICE OPERATIONS—I
(OLD AND NEW PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any four questions out of six.
(ii) All questions carry equal marks.
1. (a) Explain the following terms (any five) : [5]
(i) Goplan
(ii) Crib rate
(iii) Lead time
(iv) Duplex
(v) Downtown hotel
(vi) Sleep out![]()
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